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View All Tickets Opened On Current date Group by Each 10 min

Hi, All

 We have a case in Dashboard Specifcally to view all tickets that opend Today group by each 10 min in each one hour.

Attached an Example i drow it 

The team need to view dashboard contains the current hour divided to  six 10 min (six columns) each coulmns contain the number of opened Interactions

 

Thanks In Advance

Shahboub

 

 

 

 

Thanks,
Mohamed Shahboub

ITSM Consultant
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Re: View All Tickets Opened On Current date Group by Each 10 min

I don't believe the current internal reporting supports the required calculations. You might be able to do it with an external tool (Crystal, Business Objects, etc.), but I'm unaware of any SM Reporting functionality which would enable you to build the report. 

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Re: View All Tickets Opened On Current date Group by Each 10 min

 You can do this with calculation report in SM9.41. 

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