Highlighted
Valued Contributor.. Valued Contributor..
Valued Contributor..
175 views

View Changes Opened on Specific CI

Jump to solution

Dear Experts,

How to be able to view the changes opened on specific CI after ticket creation.

is it a way to make self link on change table so that i can search for logical name then display the tickets on virtual join.

Apprecaiate your support

0 Likes
1 Solution

Accepted Solutions
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Re: View Changes Opened on Specific CI

Jump to solution

Hi Mohamed,

for reference you can take a look to the following forum >https://community.softwaregrp.com/t5/Service-Manager-Support-Customer/Tickets-Opened-on-specific-CI-in-change-Management/td-p/1622096

Please let me know if the information is helpful.

 

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

View solution in original post

0 Likes
4 Replies
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Re: View Changes Opened on Specific CI

Jump to solution

Hi Mohamed,

hope you are doing fine.

I have no clear your requirement, could you please provide more details?

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
0 Likes
Highlighted
Valued Contributor.. Valued Contributor..
Valued Contributor..

Re: View Changes Opened on Specific CI

Jump to solution

Dear Carlos,

It is customer request to view all the changes opened on the selected CI.

so fo example, if we create change on CI x then on validation we need to have a tab contain the changes currently opened in the system

0 Likes
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Re: View Changes Opened on Specific CI

Jump to solution

Hello Mohamed,

what is your current version? SM as design doesn't show that information on a tab, I believe that if you need this requirement on the CIs working on a tab you should contact development team and customized CI's but just in case is approve.

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
0 Likes
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Re: View Changes Opened on Specific CI

Jump to solution

Hi Mohamed,

for reference you can take a look to the following forum >https://community.softwaregrp.com/t5/Service-Manager-Support-Customer/Tickets-Opened-on-specific-CI-in-change-Management/td-p/1622096

Please let me know if the information is helpful.

 

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

View solution in original post

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.