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View all opened interactions in ESS portal against to a company

Dear Experts,

We have more than 3 ESS users part of one company and each user opens interactions.

 When each ESS user logged in to the HP SM ESS, user case see his open/closed, please suggest how can the user see all interactions opened against to company user belong to .

 I tried with below suggestions but failed to achieve?

 ESSSM menu record, and stored query called “ess.SD.open.1” it’s open~="Closed".

changed to : open~="Closed" and company= company in $lo.operator

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Re: View all opened interactions in ESS portal against to a company

Hello Suresh,

hope you are doing fine.

According to your concern I would like to let you know that actually, time ago ESS users were able to see all interactions, BUT all users started realizing that this was a security defect for SM that must be fixed.

After that, now ESS users should not be able to see all records, only their own, and this apply for all versions.

hope it helps.

Carlos Villalobos R
Customer Support Engineer
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Re: View all opened interactions in ESS portal against to a company

thank you for your reply.

please let me know if there are any possibilities to achieve all ESS users part of one company should be able to see all opened interactions against to that company. 

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