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Frequent Contributor.
Frequent Contributor.
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WHat is the difference between Service SLA and Customer SLA?

Hello! Who's know the difference between service sla and customer sla?

Wanna configure SLA for Service catalog, but work only default SLA. And my configured SLA for each manage catalog item doesnt work. 

 

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Honored Contributor.
Honored Contributor.

Re: WHat is the difference between Service SLA and Customer SLA?

Hello

For this i would recommend to check the official documentation on it as its kind of hard to explain since SLA depends on what you want or need

https://docs.microfocus.com/SM/9.61/Codeless/Content/glossary/service_level_agreement_sla.htm

Hope this guides you.

BR!

 

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