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Want to set KM Search option for ESS.do login user

Dear Team,

 

We want to set KM Search option for the users who login in SM throu ESS.do option.

Currently for Index.do this option is visible, We want to set it for ESS.do as well.

 

Regards

Rajiv

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Micro Focus Expert
Micro Focus Expert

Re: Want to set KM Search option for ESS.do login user

Hi,

Please take into consideration the following post:

http://community.hpe.com/t5/HPE-Service-Manager-Service/ESS-Self-Service-license-questionare/td-p/6077295

Please let us know if you can enable KM based on the above info.

Regards,

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Absent Member.. Absent Member..
Absent Member..

Re: Want to set KM Search option for ESS.do login user

Confirm that you have licensing to expose KM via the ESS portal (it is licensed based on the population of users who could access KM in ESS, it is a separate license from the licenses for full client users and is not licensed based on concurrent users).

If the self service menu specified on the user's operator record includes Knowledge Management (the out of box menu ESSSM does), it will appear in the ESS navigator if licensed. Once you select a menu that includes KM access, you can also set the default screen to display at ESS login to Search Knowledge if desired.

Exposing KM search in the SRC portal requires setting the knowledge managment property in the applicationContext config file to true. It also is dependent on ESS KM licensing. 

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