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We want to provide access to only few people to edit closed IM ticket in Sm9.41 hybrid mode

We want to provide access to only few people to edit closed ticket in Sm9.41 hybrid mode

For ex- In sm9.31 we have field closed.update(update when closed checkbox) under Incident Managment profile, When we set this field to true then Closure code and solution fields are editable for that profile.

But in Sm9.41 we donot have profile. Please help me on how to customize this in sm 9.41

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Outstanding Contributor.. Outstanding Contributor..
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Re: We want to provide access to only few people to edit closed IM ticket in Sm9.41 hybrid mode

I don't have an SM instance in front of me at the moment, but have you checked the Security settings (secArea / secRole tables)? You may find your answer there.

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Absent Member.
Absent Member.

Re: We want to provide access to only few people to edit closed IM ticket in Sm9.41 hybrid mode

Yes, I have checked the security setting in secRole, secArea, secRights table but did not find any thing like update when closed field.

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Established Member..
Established Member..

Re: We want to provide access to only few people to edit closed IM ticket in Sm9.41 hybrid mode

Please check your workflow. in  the close phase, you can define the 'form edit condition'

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Re: We want to provide access to only few people to edit closed IM ticket in Sm9.41 hybrid mode

Try using display screen,

Cheers,
Hardit Singh
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Established Member..
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Re: We want to provide access to only few people to edit closed IM ticket in Sm9.41 hybrid mode

If we want to use process designer framework, the format control, display screen, display option are not suggested. 

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