What are you using to push emails to Service Manager
Aside from HP Connect-It.
There are times that connect-it seems to be stuck. And since I'm not that familiar with it, it's very hard to debug.
We can create a VB program that can consume the web service. It's just pushing the emails into a simple (user defined) table anyway.
Any inputs would be appreciated.
Re: What are you using to push emails to Service Manager
In order to properly generate the monitor logs in CIT , please follow the instructions below :
- In Scenario Builder, Edit -> Options -> Accessory -> Logs -> set Show queries in tracking lines to Yes
- Monitors -> Configure Monitors. Set all filters (in both the Display sessions and Session backups to >>Normal Processing<< No Filter) and set the Back-up directory
Also you can search for problem in conitgui.log in BIN folder of CIT