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change mangment not reciving notifications in all phases

Hi Experts,

 

we are running HPSM 9.33 , we have an issue that in change managment if we rasie new change  and shift the phase to approval or implemantation or update no one recives an e-mail , it was working fine and suddenlly notifications are stoped.

 

in logs nothing shows about this topic, my quations where should i trublshoot and make sure evrything is fine for geting notifications ???

 

Note : for inractions and service cataloge we are getting the notifications.

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Absent Member.. Absent Member..
Absent Member..

Re: change mangment not reciving notifications in all phases

hi,

At first kinldy mention that whcih version of SM do you have ?

Thanks,
Mohamed Shahboub

ITSM Consultant
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