Absent Member.
Absent Member.
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close tickets on SM9

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 how close a lot of  tickets on SM9

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Absent Member.
Absent Member.
Hi,

You can use the Mass Close option.
Search all the tickets to be closed then in tool bar of list you will get ass close button, here it will close all the tickets listed after asking the code.
You must be sysadmin or having the mass close option checked in operator's servicedesk profile

regards,
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.

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Absent Member.
Absent Member.
Hi,

You can use the Mass Close option.
Search all the tickets to be closed then in tool bar of list you will get ass close button, here it will close all the tickets listed after asking the code.
You must be sysadmin or having the mass close option checked in operator's servicedesk profile

regards,
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.

View solution in original post

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Absent Member.
Absent Member.

so thanks

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