Absent Member.. Rawan Absent Member..
Absent Member..
144 views

closed interaction without esclated

could someone help me to build quiry to closed interaction that was not esclated.

note:first.call filed returns true only when the interaction is opened,resolved ,closed at the same timeso it won't help me to use it 

any sugested idea.

0 Likes
1 Reply
ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: closed interaction without esclated

Interaction (incident table) without related incident(probsummary table) have no record in screlation table.

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.