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Respected Contributor.
Respected Contributor.
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connect-it can not open the message store

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Hi Experts;

please; I need your help, My company is using connect-it 9.53 to fetch users' emails then open a new interaction in HP service Manager 9.30, the scenrio is using Microsoft Extended MAPI (outlook 2010)

every thing was working probable, but after upgrading our exchange server from 2010 to 2016 the scenario can not open the message store and stating the error code is -214221219 as in the attached.

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Super Contributor.. Super Contributor..
Super Contributor..

Re: connect-it can not open the message store

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Hi,

Check the new Software License and Download Portal

You need an active Support contract to use this.

Thanks.

Thanks.

Give Kudos if it helps.

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Honored Contributor.
Honored Contributor.

Re: connect-it can not open the message store

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You may want to check your version as this support matrix of version CIT 9.6 only indicates that for Email fetching X MAPI only supports MS Exchange 2007 and 2010. You want to validate it against your version. 

https://softwaresupport.softwaregrp.com/km/KM01292731

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Respected Contributor.
Respected Contributor.

Re: connect-it can not open the message store

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Sandy;

Thanks for your great help 🙂 could you please advise how to get the latest CIT version

regards

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Super Contributor.. Super Contributor..
Super Contributor..

Re: connect-it can not open the message store

Jump to solution

Hi,

Check the new Software License and Download Portal

You need an active Support contract to use this.

Thanks.

Thanks.

Give Kudos if it helps.

View solution in original post

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Respected Contributor.
Respected Contributor.

Re: connect-it can not open the message store

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I like to thank you for your kind support,

I managed to install connect-it 9.60 and office 2013 the service of the inbound email  is not droping any more but it can not open new interactions after reading the new emails the below is part of the log file, please help

2017/12/14 12:11:57.620 0 4 1 emails were found on your email server.
2017/12/14 12:12:6.218 0 4 [(sminDst) smin] Deploying module: addressing-1.6.2 - file:/C:/Program Files (x86)/HP/Connect-It 9.60 en/lib/addressing-1.6.2.mar
2017/12/14 12:12:6.578 0 1 [(sminDst) smin] (0) Unable to initialize request.
2017/12/14 12:12:6.578 0 1 [(sminDst) smin] (0) Error processing query.
2017/12/14 12:12:6.578 1 1 [(sminDst) smin] (0) Cause by com.hp.ov.cit.connector.ws.WsException: SOAP error when sending SOAP message.
2017/12/14 12:12:6.578 2 1 [(sminDst) smin] (0) Cause by org.apache.axis2.AxisFault: Client Authentication failed.
2017/12/14 12:12:6.593 0 4 E-Mail (fetching) stop processing
2017/12/14 12:12:6.593 0 4 ServiceCenter/Service Manager stop processing
2017/12/14 12:12:6.593 0 4 Closing session...

 

 

regards

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