department field in contacts not getting imported from LDAP using CIT scenario
I am using sm 9.63 and Connect-IT 9.8 for a scenario importing from Active Directory to contacts. I have entered all departments using a previously created scenario in the departments table. Now when I try to get the department field for the contact in the dept.name it does not get entered however when I do the exact same mapping to custom field it gets imported. I looked in the log files and nothing seems to be happening there. Attached are screen shots describing the case. Appreciate your help.
Re: department field in contacts not getting imported from LDAP using CIT scenario
You need to relate the department to a Company.
1- add the company in the MER department (5.png)
2- Open the connect-it scenario & add the company attribute (either add it from LDAP Attribute or write it manually, but the name should match the company name in Service Manager).
Hope this helps.