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exclude "locked by Admin" Assignees from Round Robin

is there a way to execlude operators who are currently "locked by admin" from Round Robin assignment in SD Level and also manual assignment ?

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Micro Focus Expert
Micro Focus Expert

Re: exclude "locked by Admin" Assignees from Round Robin

Hello Nadeen,
Hope you are doing well.

I wonder if you can elaborate your STR and maybe attach a screenshot in order to check in my OOB.

Thanks a lot!

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Re: exclude "locked by Admin" Assignees from Round Robin

My Customer using round robin to assign SDs to Assignees. but when a user is  a way they want him to be exculded from the assignment by round robin . and this is what im looking for to do 

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