Highlighted
Super Contributor.. Super Contributor..
Super Contributor..
125 views

filter Sd ticket which had related or escalated ticket

Jump to solution

Hi,

Do like to check with Out of the box demo data and struture, is there any field which we can use to filter interaction ticket (SD) which had related or escalated ticket?

Or customization is required to have this kind of filtering ?

 

Regards
Soong
0 Likes
1 Solution

Accepted Solutions
Highlighted
Regular Contributor.
Regular Contributor.

Re: filter Sd ticket which had related or escalated ticket

Jump to solution

Hi Soong, 

For filter interaction, you can do it in advance filter tab.

Then press add new filter criteria. the list of possible filter field will be appeared and you can choose it whatever you need. 

However, this is OOB, and if you need to filter which ticket is related or escalated, I believe that we will need customization for the filter part. 

advance tab.JPG

View solution in original post

0 Likes
1 Reply
Highlighted
Regular Contributor.
Regular Contributor.

Re: filter Sd ticket which had related or escalated ticket

Jump to solution

Hi Soong, 

For filter interaction, you can do it in advance filter tab.

Then press add new filter criteria. the list of possible filter field will be appeared and you can choose it whatever you need. 

However, this is OOB, and if you need to filter which ticket is related or escalated, I believe that we will need customization for the filter part. 

advance tab.JPG

View solution in original post

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.