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Valued Contributor.. Valued Contributor..
Valued Contributor..
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gentNumb function with Process Designer

Hi,

I have problem with getting id on rootcause table. My HP SM version is 9.31 with Process Designer.

When I create new rootcause and I'm in "pbm.open" state, field "id" is null. Id is set only when I press "save". I want to have it set when I open format (like in incidents).

I would like to know which process set this id? I was looking on: fc, Process, triggers, ds, do... and still nothing. In previous versions of HP SM (without PD) I think it was set by RAD getnumb triggered by process.

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Super Contributor.. Super Contributor..
Super Contributor..

In our SM 9.40 environment with PD the rca.view.init and rca.save process records (RAD tab) control the assignment timing of a Number to the Problem record.

Which one sets the Number value is based off of the setting in Problem Management - Administration - Environment record.

So check/uncheck the box for "Delay Assigning Problem ID?" to your preference.
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Valued Contributor.. Valued Contributor..
Valued Contributor..

I have already unchecked this but there is no difference 😕
I also tried to make print() in "rca.view.init" but it looks like this process is not being used.

I think it can be a bug in 9.31 version. I checked in 9.41 and it works fine there.

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