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Respected Contributor.
Respected Contributor.
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how long an incident was in each assignment group

Hi Experts,

Is there a way to calculate, how long an incident was in each assignment group?

Regards,

Jithisha

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Knowledge Partner
Knowledge Partner

Re: how long an incident was in each assignment group

Although you could calculate it from activities or audit, the best way is set up clocks. 

Take a look: https://docs.microfocus.com/SM/9.60/Hybrid/Content/applicationsetup/concepts/clocks.htm

 

Although the manual is for 9.6, clocks has been around since, at least, ServiceCenter 6. Very handy and useful. 

Regards,
Breno Abreu

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Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: how long an incident was in each assignment group

Hi,

if you need data from the past you could examine the table assignmentlog. There you can find all timestamps you need but you have calculate the durations!

Bo

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