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how to add customer visible activity update included in the email notification

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we want to add incident activity update which customer visible=true in email notification. How to add this in email notification template

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Re: how to add customer visible activity update included in the email notification

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Hi Winnielee,

hope you are doing well.

I just noticed that there is a ticket support opened: SD01703169 5314926145 activity update in html notification, soon the engineer assigned will contact you with the proper update.

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
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Acclaimed Contributor.
Acclaimed Contributor.

Re: how to add customer visible activity update included in the email notification

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Hi Winnielee,

hope you are doing well.

I just noticed that there is a ticket support opened: SD01703169 5314926145 activity update in html notification, soon the engineer assigned will contact you with the proper update.

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

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