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how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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Hi All;

I need your help in how to to add the below elements to smin to be able to configure my inbound email scenario to open interactions in HPSM 9.40 upon receiving email, I'm using a connect-it 9.60, attached a screen shot of an old scenario used in my old server HPSM 9.30.

and the elements are

contact.fullname

callback.contact.fullname

ess.entry

callback.email

reported.by

title

------------------------------------------------------

regards;

AB

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Re: how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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Thank you for your help.

I solved the problem, it was a wrong database name in the configuration of the legacy service.

regards;

AB

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Re: how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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Hi HPSM experts,

I didn't find a solution in the previouse threats but alot was talking about configuring smin in eventregistery and service management map in the eventmap, I did the configuration without anyluck, the configuration images are attched. can anyone help me to solve the problem.

 

--------------------------

regards;

AB

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Re: how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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Hello,

what is the problem you are facing? You did not provide error messages/screenshots.

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Re: how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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hi Antz

the error screenshot is attached

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Re: how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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Hi Alaa,

First I prefer that you use in the Connect-it the Service Manager WebService Connector. If you don't want to use it, then you have to do the following the add the 2 fields required.

1- Go to Tailoring -> Event Services -> Maps

2- Add the field that you want (input since it is fetching email) (Please check the snapshot)

3- Refresh the Connect-it scenario

4- Check if the field was added.

Best regards,

 

 

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Re: how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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Hi Ulto1,
thanks for your advise but after I did this the error still exist and it didn't work,  I forgot to attach a screenshot in my first massage!!!.
 
I'm attaching it now
 
Thanks
AB
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Re: how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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your mapname is wrong in the eventmap!

 

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Re: how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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Hi Enzo;

thanks for your replay but what do you mean by my mapname is wrong in the eventmap ?

my map name is service management

regards;

AB

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Re: how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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your eventregister name "smin" (event code) has to match with the eventmap (map name).

copy your event maps that you need from "service management" with the map name "smin"

 

 

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Re: how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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Hi Enzo,

thanks for your reply, and please note as per the attached screenshot my eventregister name "smin" is linked to the eventmap "service management" but still not working !!!

and please advise what do you mean by coping my event maps that I need from "service management" with the map name "smin"?

regards;

AB

 

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Re: how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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yes...ok...but your Connect-IT szenario is pointing to "smin" not "service management"

so you have some options....

1. edit your connect it szenario (you can edit it in notepad++ or something similar) and replace smin with service management

2. create a complete new connect it szenario

3. rename your event map names to smin (and don't change your connect it szenario)

 

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Re: how to add ess.entry to smin to open interactions upon receiving email (connect-it scenario)

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Hi Alaa, & Enzo

I don't think the problem is if the connect-it scenario is connected to smin or service management because they are the same as you can see from the snapshot, but as Enzo said, you can give it a try.

Can you please post what is the error message that you are getting?

Also check the type of the field if you have added it correctly. (Please check the snapshot)

Thanks

 

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