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Absent Member.
Absent Member.
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how to change or update contact name dynamically across all modules ?

If I update a Contact Name from "test" to "test_123" then the new name should get updated to existing tickets in IM/ SD/PM/Change Module.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: how to change or update contact name dynamically across all modules ?

That's a lot of overhead...but you could try using Cascade Updates to manage that.

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Absent Member.
Absent Member.

Re: how to change or update contact name dynamically across all modules ?

Hey thanks for your reply, I am newbie to SM, it has been a just a month can you explain it pls
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Honored Contributor.
Honored Contributor.

Re: how to change or update contact name dynamically across all modules ?

Sounds like you are learning SM the way I did. These forums are a great resource, but can be diffacult to navigate. Especially when you start getting into much older versions or even different applications altogether. If you haven't found it, I have found some good tips in the Help Center. You should be able to download it separetly if it wasn't installed with your implementation.

In regards to you specific question: I had an issue where I created new fields for users in Change and realized much later that I did it wrong and needed to go back and update open and closed records. You may be able to use some of that to help with your situation. Just read through the thread because it evolves:

edit: Link to post

how to change or update contact name dynamically across all modules ?

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Absent Member.
Absent Member.

Re: how to change or update contact name dynamically across all modules ?

still not able to find solutions can some explain what is cascading update??

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Acclaimed Contributor.
Acclaimed Contributor.

Re: how to change or update contact name dynamically across all modules ?

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Absent Member.
Absent Member.

Re: how to change or update contact name dynamically across all modules ?

I tried it in SM 9.4 version, if contact name is updated in contact table, then the contact name in the incidents table should be updated using cascading update, but itst not working
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Honored Contributor.
Honored Contributor.

Re: how to change or update contact name dynamically across all modules ?

I don't know about the cascade updating, but I ran searches in each module that I use then ran a complex update.

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