Highlighted
Respected Contributor.. Respected Contributor..
Respected Contributor..
532 views

how to send email notification throught HP SM when SD move to pending for customer

Jump to solution

Dear team,

 

Please help me to below issue.

how to send an email notification through HP SM when SD move to pending for customer

 

0 Likes
1 Solution

Accepted Solutions
Highlighted
Respected Contributor.. Respected Contributor..
Respected Contributor..

Re: how to send email notification throught HP SM when SD move to pending for customer

Jump to solution

yes i got we are using scsmtp so it will not come html format we have changed now in message format .

 

thanks&regards,

Rakesh

View solution in original post

0 Likes
11 Replies
Highlighted
Trusted Contributor.. Trusted Contributor..
Trusted Contributor..

Re: how to send email notification throught HP SM when SD move to pending for customer

Jump to solution
Hi,

You could create a rule and test this:
If status.record is "Pending..." and status.record.old is not equal to status.record ---> Send the message html.

Bye.
0 Likes
Highlighted
Respected Contributor.. Respected Contributor..
Respected Contributor..

Re: how to send email notification throught HP SM when SD move to pending for customer

Jump to solution

can you send me how to configure rule set?

 

0 Likes
Highlighted
Trusted Contributor.. Trusted Contributor..
Trusted Contributor..

Re: how to send email notification throught HP SM when SD move to pending for customer

Jump to solution

Like this:

 

Rule1.png

Use the Rule type "Send a HTML email".

 

Bye.

Highlighted
Micro Focus Expert
Micro Focus Expert

Re: how to send email notification throught HP SM when SD move to pending for customer

Jump to solution

I'm not sure which SM version you use. I double checked SM9.52 . 

 

How to access the Workflow for "SD" records and the corresponding rulesets:

Login to Web Client SM
Incident Management - Configuration - Workflows
Select Workflow "Incident"
Select the Phase "Categorization" for example
Rule Sets - After successful update

Here are already some example notification Rule Sets implemented in SM9.52:
im.notification.suspension
im.notification.pending
...

See Screenshot.

Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
0 Likes
Highlighted
Trusted Contributor.. Trusted Contributor..
Trusted Contributor..

Re: how to send email notification throught HP SM when SD move to pending for customer

Jump to solution
You got it.... The rule you are looking for is: "im.notification.pending".
Clone an use as you want.

PD. The versión of the picture is 9.62. The Rule Set environment does not change.
0 Likes
Highlighted
Respected Contributor.. Respected Contributor..
Respected Contributor..

Re: how to send email notification throught HP SM when SD move to pending for customer

Jump to solution

but our environment workflow not showing.

SM old version 9.34.0032 cordless

we have upgrade 9.52 hybrid so please provide the unl and what will be changed in sm.

because of customer requirement.

kindly provide the next action plan.

0 Likes
Highlighted
Trusted Contributor.. Trusted Contributor..
Trusted Contributor..

Re: how to send email notification throught HP SM when SD move to pending for customer

Jump to solution
Hi,


I think is not posible to upload a .unl in a older versión. Even more if is codeless version and the destiny is non-codeless.

You could do this with a RAD functión in workflow or using a IU rule with the code.

But I think in 9.34 the workflows alives and working. If not, you can use $L.file and $L.file.old.

Regards.
0 Likes
Highlighted
Trusted Contributor.. Trusted Contributor..
Trusted Contributor..

Re: how to send email notification throught HP SM when SD move to pending for customer

Jump to solution

In this doc you will leanr to activate PD in your environment.

https://ernestodisanto.files.wordpress.com/2015/09/hpsm-9-40-process-designer-migration-guide.pdf

 

 

0 Likes
Highlighted
Respected Contributor.. Respected Contributor..
Respected Contributor..

Re: how to send email notification throught HP SM when SD move to pending for customer

Jump to solution

Dear Team,

we have done some changes and email received but HTML formate is received this below attached file  formate

<html><table style="width: 98%;">

                <tbody>

                                <tr>

                                                <td align="left" valign="top">

                                                                <table style="width: 600px;">

                                                                                <tbody>

                                                                                                <tr>

                                                                                                                <td valign="top">

                                                                                                                                <table cellpadding="10" cellspacing="10" style="font-family: arial;" width="100%">

                                                                                                                                                <tbody>

                                                                                                                                                                <tr>

                                                                               

 

please help to change this formate we want to below formate .

 

Interaction incident has been closed.

Dear Sir/Madam,

 

incident     IM4335589 has been created

 

incident details:

Title: FileSystem space utilization for Logical Disk /finhdata12NM of type vxfs - Cri

Service:                    

Area: OS                

Subarea:   job failed                                      

Priority: 3                  

Status: Open              

Open Time: 15/03/19 00:44:15  

SLA Target Date:                    

Assignment Group: INCSSP-BOIRRB-UX  

Description:

FileSystem space utilization for Logical Disk /finhdata12NM of type vxfs - Critical threshold exceeded.        

 

kindly provide the  help to change .

 

Regards,

Rakesh

 

0 Likes
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: how to send email notification throught HP SM when SD move to pending for customer

Jump to solution

One possibility is that you are running both sm -emailout and also running scsmtp.

Only emailout supports HTML emails, scsmtp does not so depending upon which one read from the eventout queue you would get random results.


Check the sm.cfg file for sm -emailout and scsmtp, or if your are running the scautolistener.

Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
0 Likes
Highlighted
Respected Contributor.. Respected Contributor..
Respected Contributor..

Re: how to send email notification throught HP SM when SD move to pending for customer

Jump to solution

yes i got we are using scsmtp so it will not come html format we have changed now in message format .

 

thanks&regards,

Rakesh

View solution in original post

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.