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how to send information of incident record related in a notification?

Hello experts

I need to send information about the records related to a parent incident record in a notification. The main topic is the parent incident an the additional information is about the related records to them

How I can do it?

Thanks in advance

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Micro Focus Expert
Micro Focus Expert

Re: how to send information of incident record related in a notification?

Hello,

If you have Process Designer, this can be done with a Ruleset HTML Email condition, but first you have to customize a HTML template for your notification:

On this link you can find the steps to create your own HTML templates:

https://docs.microfocus.com/SM/9.60/Hybrid/Content/status/tasks/htmlemail_create_your_own_templates.htm

 

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Re: how to send information of incident record related in a notification?

Hello Robcord

I tried to say that where I found the information related between the parent incidents and children to put in the notification template

I reviewed and it has a variable but I think that the information could be in a table like SYSATTACHMENTS

Do you have some idea where is the table and which is the name?

Thanks in advance

Best regards

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