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how to set default assignment group in Request ticket

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Hi All,

I would like to set the default assignment group in Request ticket. Appreciate that if someone can advice the steps

thanks 

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Re: how to set default assignment group in Request ticket

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1. If you are using Process Designer, add a ruleset to set default assigment group "on initial"

2. If you are using quotes, add a calculaton in formatcctrl ocmq.view.summary or if in lineitem add in formatctrl ocml.view.default.

AB

Kindly assign kudos if the post is helpful!

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Absent Member.. Absent Member..
Absent Member..

Re: how to set default assignment group in Request ticket

Jump to solution

1. If you are using Process Designer, add a ruleset to set default assigment group "on initial"

2. If you are using quotes, add a calculaton in formatcctrl ocmq.view.summary or if in lineitem add in formatctrl ocml.view.default.

AB

Kindly assign kudos if the post is helpful!

View solution in original post

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