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Absent Member.
Absent Member.
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how to set the assignement group of the operator in a field when he logs an incident???

 

hi all ,

 

i am newbie  to sm below is my requriement in IM

 

need to Create a new field Requestor assignment Group. If the Requestor is part of any assignement group then Capture the Assignement group name in "Requestor Assignement group field"

 

in short

how  to set the assignement group of  the operator in a field when he logs an incident???

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Acclaimed Contributor.
Acclaimed Contributor.

Re: how to set the assignement group of the operator in a field when he logs an incident???

Depending on your setup, you could create a calculation in a format control and do something like this.

requester.assignment.group in $file=1 in $lo.pm.assignments

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Absent Member.
Absent Member.

Re: how to set the assignement group of the operator in a field when he logs an incident???

Thanks for your help, I guess the rad expression you mentioned is deleted from SM, correct me if am wrong, is there any way to set it from process designer using rule sets, since I am using 9.4 version of sm
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