SRC1 Absent Member.
Absent Member.

how to stop SLA on holidays



I need to stop sla on holidays. Please suggest what to do.


Thanks & Regards,


1 Reply
Absent Member.. John Stagaman Absent Member..
Absent Member..

Re: how to stop SLA on holidays

You can assign a calendar to any SLA.

You can define holidays appropriate to your customer.

A defined duty calendar has a property: include holidays in working hours. Deselect the checkbox to exclude holidays from that calendar and associate the SLA to that calendar.

Kudos - what, where, how, and why
Want Good Answers? Ask Good Questions...
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.