SRC1 Absent Member.
Absent Member.
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how to stop SLA on holidays

Hi,

 

I need to stop sla on holidays. Please suggest what to do.

 

Thanks & Regards,

SRC1

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Absent Member.. John Stagaman Absent Member..
Absent Member..

Re: how to stop SLA on holidays

You can assign a calendar to any SLA.

You can define holidays appropriate to your customer.

A defined duty calendar has a property: include holidays in working hours. Deselect the checkbox to exclude holidays from that calendar and associate the SLA to that calendar.

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