I have several AD-controllers and i need to integrate all users width HPSM contacts and the operators width LDAP autorisation.
I added the contacts, but with the operators it's not so simple.
Can i create the operator record in to HPSM width Connect-ti?
If i can, could you to show me how?
I'll be glad if you help, thanks!
Hope you are doing well.
As I understood, you have a CIT scenario that creates contacts successfully on Service Manager.
If you want to create operators as well, my recommendation here is to add another connector to that scenario (assuming I am correct on my first supposition) and point them to create information to table '"operator''.
Unfortunatelly we cannot create the scenario for you but I hope this explanation helps.
Thank you, but i can't find this table of Operators.
There is a table of contacts (ScAcContacts), and I can not find any table for operators in connector in CIT9.80 scenario.
Are you using the HP Service Manager Web Service connector? If you configure that, you should be able to see the Operator table.
As far as I know, If you want to create contacts and operator try map this field OperatorID.
I hope this helps
I'm not clear why you need it. Can you tell me what exactly you want to get from AD to OPERATOR in SM ?
As for contacts table you get contact information from AD to SM (name, department, location, phone, manager,....)
But what you can take from AD for OPERATORs ? (usually SM sync contacts and operators records by creating operator record by template for selfservice related with contacts table by CONTACTS-operator.id=OPERATOR-contact.name)
Hello, thank you for your participation.
I could not compare the LDAP and CM fields in the ConnectIT.
I found another way - Correct. I used the LDAP client inside the SM
Also, I was able to guess the correct combination of filling the configuration fields in this client )). Now I have the right synchronization of contacts and users with Active Directory