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java.lang error

When user trying to sign onto Service Desk 3.0 Sp5 receiving error java.lang.NoClassDefFound: com/hp/ifc/ui/AppDataForm

Any ideas besides re-installing Service Desk from scratch
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Absent Member.. Absent Member..
Absent Member..

You can try clearing the cache (removing all the contents of the directory ) and renaming the file forms.dat.

Antonio
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Absent Member.
Absent Member.

Rory, did Antonio solution helped? It was also my first idea.

You'd better post your questions about Service Desk in IT Service Management section in stead of OpenView Applications
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