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jgroup error in Horizontal scaling

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Hi All,

SMA - SM
service Manager 9.52
Service Portal 2018.08

we are using 2 SM servers on Horizontal scaling and Connect IT for Inbound integration.

My Connect IT stops creating emails after aprox 12 hours and  below error message is found in the SM logs,  as I understand jgroups are used for communication within the sm servers in  horizontal scaling.

I checked for tunnelling in the servers and removed unwanted adaptors still we are facing these issue, has someone face similar issue and found solid solution 

 

4280( 7780) 07/22/2019 20:02:11 [JGRP00011] BT-VWP-HPSMA-02-4280: dropped message 244,103 from non-member BT-VWP-HPSMA-01-3024 (view=[BT-VWP-HPSMA-02-4280|3] [BT-VWP-HPSMA-02-4280, BT-VWP-HPSMA-02-7852, BT-VWP-HPSMA-02-3572, BT-VWP-HPSMA-02-212, BT-VWP-HPSMA-02-6664]) (received 35 identical messages from BT-VWP-HPSMA-01-3024 in the last 85,781,319 ms)
4280( 7780) 07/22/2019 20:02:23 [JGRP00011] BT-VWP-HPSMA-02-4280: dropped message 21 from non-member BT-VWP-HPSMA-01-2952 (view=[BT-VWP-HPSMA-02-4280|3] [BT-VWP-HPSMA-02-4280, BT-VWP-HPSMA-02-7852, BT-VWP-HPSMA-02-3572, BT-VWP-HPSMA-02-212, BT-VWP-HPSMA-02-6664])

Regards,

Madhan

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Re: jgroup error in Horizontal scaling

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Hi Breno,

by Mistake It got posted, I already have a discussion in which you have put in your suggestion, I am trying it now.

https://community.microfocus.com/t5/Service-Manager-Service-Center/JGROUP-error-found-in-sm-logs/td-p/2688120

Regards,

Madhan

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Re: jgroup error in Horizontal scaling

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I don't think your connect-it error is related to the JGroups (these erros I replied on the other specific topic you created).. are you connecting to a specific servlet/port or to your LB? What error connect shows?
Regards,
Breno Abreu

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Re: jgroup error in Horizontal scaling

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Hi Breno,

by Mistake It got posted, I already have a discussion in which you have put in your suggestion, I am trying it now.

https://community.microfocus.com/t5/Service-Manager-Service-Center/JGROUP-error-found-in-sm-logs/td-p/2688120

Regards,

Madhan

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