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list problem records that match Incident title

Hi Experts,

I need your help please. Service Manager 9.52

I have a requirement that whenever the engineer puts the Incident in a specific Status, then  a pop-up should be displayed with all the Opened Problems that have similar Title.

Is that possible? Has anyone done it before? If yes, could you please share how?

Please let me know.

Thanks

 

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Micro Focus Expert
Micro Focus Expert

Betreff: list problem records that match Incident title

This is already implemented for NEW interactions. See System Administrator - Service Desk - Configuration - Solution Matching "Find an incident with a matching title"
Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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