Honored Contributor.. Honored Contributor..
Honored Contributor..

list problem records that match Incident title

Hi Experts,

I need your help please. Service Manager 9.52

I have a requirement that whenever the engineer puts the Incident in a specific Status, then  a pop-up should be displayed with all the Opened Problems that have similar Title.

Is that possible? Has anyone done it before? If yes, could you please share how?

Please let me know.



1 Reply
Micro Focus Expert
Micro Focus Expert

Betreff: list problem records that match Incident title

This is already implemented for NEW interactions. See System Administrator - Service Desk - Configuration - Solution Matching "Find an incident with a matching title"
Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.