New Ranks & Badges For The Community!
Notice something different? The ranks and associated badges have gone "Star Fleet". See what they all mean HERE

manually add different values for the field of "Sub-Category" and "Area"


We want to manually add different values for the field of "Sub-Category"  and "Area"
similiar data will be required for SD and IM modules,


Could you try to share the steps required for carrying out the above mentioned activity.


attached is the list that I will be adding and for your reference.



Note : We will be using the "Affected Services" / "Primary Affected Services" as a field equivalent to the  "Category" this is becuse, the value in the field of "category" is already determined during the event of "Create New Interaction" &  "Create New Incident"



Thanks and Regards
Hemant Vaswani


1 Reply
Absent Member.
Absent Member.

Hi Hermant,


A subarea specifies a more detailed description of area and category for an incident description and is always linked to a specific category and area.


To create a new subarea record:


Click Incident Management > Tools > Sub-area.
Select a Category for the subarea.
Select an Area for the subarea.
Type a name in the Sub-area field.
Click Active.
Click Add.
Click OK.


Best regards,


Andrés Valverde Jiménez

HP Software Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

Also, please assign a Kudo to the post if you find it is helpful .




The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.