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no any records sync successfully after run sync task on ALM integrate HPSM

Hi,

I have ALM 12 . And I have installed HP Service Manager 9.4x and ALM Synchronizer 1.60x at the same server. Now we work on ALM integrate with HPSM.

Run Sync, but there has  no any records sync successfully even though the report show Passed.  Please refer to attachment for the detail.

Thanks,

Rainy

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Re: no any records sync successfully after run sync task on ALM integrate HPSM

Hi,

 

Have you checked all the log of ALM and SM to see which product is the issue coming from?

 

Thank you and Best regards,

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Re: no any records sync successfully after run sync task on ALM integrate HPSM

Hello,

If you want to troubleshoot the integration from the SM side the following parameter would be nice to be implemented:

debughttp:1

debugdbquery:999

sqldebug: 1 or 2

rtm:3

After that check the sm logs.

Aslo it would be nice to make some tests if your integration is working and configure properly.

Such as:

1. Create Problem in SM

2. Make full synchronization (SM --> ALM)

3. Update  the Problem

4. Full synchronization ( ALM --> SM)

Thank you.

 

 

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