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Super Contributor.
Super Contributor.
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propel.request.id Is Being Added To The Beginning Of Interaction Title

We've installed SMA-SM and connected it to HPSM. Now, whenever an Interaction is created in directly in HPSM (not through service portal) the value in propel.request.id is being added to the beginning of the Interaction title. This only seems to happen to users who have RESTful API and SOAP API capabilities. I've used the find string utility to search on all relevant tables for propel.request.id and cannot see what is causing this behaviour.

What is controlling it, and how can it be stopped?

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Honored Contributor.
Honored Contributor.

Re: propel.request.id Is Being Added To The Beginning Of Interaction Title

Hello Ben

Thanks for contacting us.

for this, Microfocus change the way the system work and leave it as having only one interaction number, this was implemented in the path 2018.11.

i will leave a link to a SSO page that shows this process.

https://softwaresupport.softwaregrp.com/doc/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1E149708

 

hope this helps

 

BR!

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