Valued Contributor.. Valued Contributor..
Valued Contributor..

"Is Known Error" check box has been removed in Service Manager 9.50

In the earlier Process Designer Content Pack for version 9.3x the Problem Forms had a field labeled something like Known Error. This field is not present on the OoB formats in version 9.50, but the isKnownError field is still present in the rootcause dbdict.

I would like to know what was the purpose and functionality behind this field, and why has it been removed from the formats.

Is the funtionallity still in place in version 9.50 and could I put the field back on the formats?

Kind regards
Erik Birch Andersen

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.