"Loading..." message when searching KM articles
We are using SM 9.21 and I recently reployed SM into a new environment.
Everything works ok, except that when searching knowledge articles the search results appear followed by a little blue box with "Loading..." in it. This stays on the screen for about a minute then disappears, but in the meantime you are unable to click on anything else and you have to wait for the "Loading..." box to disappear.
We did not have this issue in our previous environment.
Does anyone have any idea what might be causing this?
Re: "Loading..." message when searching KM articles
Ok, so I think I've tracked down the source of the issue, a "Autonomy Logo A" .jpg file is not loading in IE and is timing out. This file is in the kmattachments table. It loads ok in the windows client but not the web client.