"open idle" dosn't change to "open linked" even when its related to incident
we are facing a problem with escalation of interactions.
The Interaction is not changing status from "Open - Idle" to "Open - Linked" when it is escalated.
HPSM version : 9.50
Any help is appreciated !
Actually this is a defect on SM 9.50, please take a look >
It was opened on Dec 2017 and the status is under investigation, we must wait for develop team for the solution.
Customer Support Engineer
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