"open idle" dosn't change to "open linked" even when its related to incident
we are facing a problem with escalation of interactions.
The Interaction is not changing status from "Open - Idle" to "Open - Linked" when it is escalated.
HPSM version : 9.50
Any help is appreciated !
Re: "open idle" dosn't change to "open linked" even when it
Actually this is a defect on SM 9.50, please take a look >
It was opened on Dec 2017 and the status is under investigation, we must wait for develop team for the solution.
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.