KAABYA Valued Contributor.
Valued Contributor.
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"open idle" dosn't change to "open linked" even when its related to incident

Hello All,

we are facing a problem with escalation of interactions. 

The Interaction is not changing status from "Open - Idle" to "Open - Linked" when it is escalated.

HPSM version : 9.50

Any help is appreciated !

 

Best Regards,

KAABYA

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Carlos_V_SM Acclaimed Contributor.
Acclaimed Contributor.

Re: "open idle" dosn't change to "open linked" even when it

Hi Kaabya,

Actually this is a defect on SM 9.50, please take a look >

https://softwaresupport.softwaregrp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1E145566

It was opened on Dec 2017 and the status is under investigation, we must wait for develop team for the solution.

Carlos Villalobos R
Customer Support Engineer
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