Jithisha Respected Contributor.
Respected Contributor.
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"update terminated - could not access row id (apm.save.problem,update.go)" Error occured while tryin

Hi Experts,

Below error occurred when trying to save incident. 

Error msg: ""update terminated - could not access row id (apm.save.problem,update.go)"

Below are the steps:

1. select any assignment group from drop down list.

2. Type assignee name in assignee,as you type you can see suggestions, from that select one email.

assigneeReqmt.PNG

3. Fill all mandatory fields and click Save. Now error msg will get displayed.

Note: if we select a assignee by clicking fill button then this error msg will not get displayed.

Its displaying only if we select assignee from suggestion.

Could you please help me to resolve this issue.

Thanks in advance.

Regards,

Jithisha

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Super Contributor.. Madddy Super Contributor..
Super Contributor..

Re: "update terminated - could not access row id (apm.save.problem,update.go)" Error occur

Hi,

Can you elaborate more on this issue, is this OOB function? have you done any customisation.

share clean snapshot of link - probsummary, field - assignee and share the snapshot of update in workflow(from phase and edit properties)

can you also share the logs

Regards,

Madhan  

 

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Jithisha Respected Contributor.
Respected Contributor.

Re: "update terminated - could not access row id (apm.save.problem,update.go)" Error occur

Hi Madhan,

Sorry for the delay in response.

yes it is OOB function and we have not done any customisation to it.

Below is the screen shot of Link:

Capture.PNG

Screen shot of assignee.name field:

Capture1.PNG

Below is the script in Expressions text box of assignee.name :

if (not (null(assignment in $File))) then ($query=" and assignment.groups=\""+assignment in $File+"\"") else ($query="")
if (not (null(assignee.name in $File))) then ($query="name#assignee.name in $File"+$query)
$query=$query+" and ess.access.only#false and template.operator#false"
if $query#" and " then ($L.void=strclpl($query, 5))

 

Field name of Assignee is assignee.name.

Am not aware of which workflow is using for this. Could you please let me know how to access it?

Please let me know if any further info needed,

Thanks in Advance

Jithisha

 

 

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: "update terminated - could not access row id (apm.save.problem,update.go)" Error occur

This format is not OOB so it's probably due some customization performed.
Does it happens all the time? Any extra information on the logs?
If nothing else on logs and if you can reproduce the issue, enable a dynamic debug (rtm 5) on the user just before reproduce it and take a look at the trace.. if you can't find anything, upload the log here and we will take a look..
Regards,
Breno Abreu

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Jithisha Respected Contributor.
Respected Contributor.

Re: "update terminated - could not access row id (apm.save.problem,update.go)" Error occur

Hi Breno,

Please find the attached log file.

 

Thanks & Regards,

Jithisha

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: "update terminated - could not access row id (apm.save.problem,update.go)" Error occur

Hi Jithisha.. what a problem ahn..

This is very low level problem.. it's throwing the exception at the rupdate. You didn't send the whole but just a part of it..I'd guess (without any access to your environment) that it's due some invalid character for your database but it's a loong shoot...

Good part is that you can make it work by selecting it from link. So do like that, generate same trace from the system when it works and send both logs completed..

What I'll look for is: differences on the probsummary file date between both of them.

Regards,
Breno Abreu

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Jithisha Respected Contributor.
Respected Contributor.

Re: "update terminated - could not access row id (apm.save.problem,update.go)" Error occur

Hi Breno,

Sorry for the delay in response.

Please find the attached logs.

SM.log file (Without  error)

SM1.log file (With error)

Thanks in Advance.

Jithisha

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