set opened by from name to full.name
I would like to set the opened by from name to full.name. Currently it appeared as login name which user cant see operator full name. User using sm9.41 PD version. Kindly please advice
Re: set opened by from name to full.name
Can you provide some more specific information? What kind of ticket is being opened? What client (index/ess/etc)? What screen in that client? Screenshots always help, too.