Respected Contributor.. lucy-n Respected Contributor..
Respected Contributor..
300 views

sm940 stuck tickets

Jump to solution

We've been running into an issue where reopening a record (transition back to logging), sometimes the record gets stuck. By this I mean it didnt fully transition to the correct phase (guessing due to validation inconsistencies with old tickets + new workflow), there's no save button, therefore cant update with the rad debugger either. Any way to fix these tickets within the application?

Thanks

0 Likes
1 Solution

Accepted Solutions
SandyAdmin Honored Contributor.
Honored Contributor.

Re: sm940 stuck tickets

Jump to solution

try to open the record using admin form - Save button is usually available from those form.

db> Form: im.broswse;  (check the Administration mode checkbox below) - This will open the form > search for the record, Incident on this sample. Save button is usually available.

0 Likes
2 Replies
SandyAdmin Honored Contributor.
Honored Contributor.

Re: sm940 stuck tickets

Jump to solution

try to open the record using admin form - Save button is usually available from those form.

db> Form: im.broswse;  (check the Administration mode checkbox below) - This will open the form > search for the record, Incident on this sample. Save button is usually available.

0 Likes
Respected Contributor.. lucy-n Respected Contributor..
Respected Contributor..

Re: sm940 stuck tickets

Jump to solution

worked!thank you!

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.