uCMDB Department Push to HPSM
During the push of Departments from UCMDB 10.2 to HPSM 9.35 using the the default "ServiceManager Adapter9-x" UCMDB is appending the filename="dept" in the Request name and for some reason this makes HPSM skip the reconcialite rules... I have the following topic in the UCMDB form asking how to remove this filename attribute https://community.microfocus.com/t5/UCMDB-and-UD-Practitioners-Forum/uCMDB-Department-Push-to-HPSM/m-p/1594379#M10830.
Does anyone face this situation?
Why this attribute filename change this behavior?
How force the reconciliation rules to run no matter what?Any ideas?
<cmn:message type="String">Department record updated.</cmn:message>
<cmn:message type="String">file:(dept) key:(dept=XXX,company=XX) (se.base.method,add.record.radd)</cmn:message>
<cmn:message type="String">The record being added contains a duplicate key (se.base.method,add.record.radd)</cmn:message>
<cmn:message type="String">This record contains an invalid duplicate key.</cmn:message>
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Hi, Breno! Have you checked adapter's XSLT mappings for every place that the department push is defined? Not sure about dept, but I know there's a few different mappings for device. There's probably one mapping file which has all the RequestNames for either that push or all pushes, and then there's probably another (or more than one) mapping which populates the values in the push. I'm not a uCMDB expert, I'm afraid, but it's very strange that it should be pushing without that tag/value sometimes and with it other times...