Super Contributor.. Mkvsk Super Contributor..
Super Contributor..
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unable to save .txt file in the attachment tab

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unable to do "Save As" the text file in the attachment tab in the web client.

 

on clicking the xxxx.txt file , the file does gets opens directly without the Open, Save, Save As, Cancel window option like as others.

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Acclaimed Contributor.. Jacob Heubner Acclaimed Contributor..
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Re: unable to save .txt file in the attachment tab

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Just to make sure I understand, you're trying to do the following -

 

You're using the HPSM web client, logging in as an average user.  You're using Internet Explorer?  (Or some other web browser?)

 

You're looking up a ticket of some sort that _already has_ an attachment.  The attachment type is .txt

 

You put a checkmark in the box in front of the attachment in the web client and clicking the download link.

 

Instead of a pop-up dialog from your web browser asking if you'd like to Open or Save, the file is just opening?

 

Is that the correct description of your issue?

 

If so, it sounds like the issue is not HPSM, but your web browser.  You've set it to open files automatically instead of prompting.

 

 

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Acclaimed Contributor.. Jacob Heubner Acclaimed Contributor..
Acclaimed Contributor..

Re: unable to save .txt file in the attachment tab

Jump to solution

Just to make sure I understand, you're trying to do the following -

 

You're using the HPSM web client, logging in as an average user.  You're using Internet Explorer?  (Or some other web browser?)

 

You're looking up a ticket of some sort that _already has_ an attachment.  The attachment type is .txt

 

You put a checkmark in the box in front of the attachment in the web client and clicking the download link.

 

Instead of a pop-up dialog from your web browser asking if you'd like to Open or Save, the file is just opening?

 

Is that the correct description of your issue?

 

If so, it sounds like the issue is not HPSM, but your web browser.  You've set it to open files automatically instead of prompting.

 

 

Super Contributor.. Mkvsk Super Contributor..
Super Contributor..

Re: unable to save .txt file in the attachment tab

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Thanks for your response Jacob. Yes, exactly that is the issue.

 

Sure, Will check if it is browser issue.

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