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Absent Member.. Absent Member..
Absent Member..
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user feedback on interaction resolution

Hi All,

My customer requirement is, once the is resolved mail should go for the customer feed back, if user satisfied it should be closed automatically, if no Interaction ticket should reopen.

is there any OOB feature available in the SM, where we can send a feed back form/link in the resolve mail notification to customer where he will fill his feedback and update.

Please advise.

Thanks,

VND

 

 

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4 Replies
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Acclaimed Contributor.
Acclaimed Contributor.

No, this is not an OOB feature

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Absent Member.. Absent Member..
Absent Member..

Hi,

Thanks for your clarification.

Is there any idean on how can we implement this.

 

Thanks,

VND

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Acclaimed Contributor.
Acclaimed Contributor.

I think you'd need a third party tool or integration to do this...you can't do it with just SM...

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Absent Member.. Absent Member..
Absent Member..

Hi All,

I would like to do it using connect-IT. if customer replies with 'Ok' on resolution mail. it should process and close the interaction using connect-IT.

It would be great help if i can get a sample scenario to update an interaction based on email input. I can cusomize it further.

 

Thanks,

VND

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