web service method to associate Interaction To Incident
Hi Guys, does anyone knows is there any method in the SM web services definition in order to associate an interaction to incident??
Re: web service method to associate Interaction To Incident
If you're trying to create the interaction, escalate it to an incident, and create the relationship in one step, the ServiceDesk wsdl has a AddEscalateToIncident action which does all of that in one step.
But I don't know of a way to associate a new interaction to an existing incident, off the top of my head.