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wrong value is coming in activity type for problem ticket

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After selecting the "value" from "New activity Type" and putting some update, while saving it on problem ticket, its showing some wrong value in activity type field.

Its attached. Can you please help me to fix this ?

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Respected Contributor.. Respected Contributor..
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Re: wrong value is coming in activity type for problem ticket

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Hi Mate,

Thannks for your reply.

I have checked that there is an extra line added at teh last in the “activityaction” for rootcause in update activities. Removing this line fixed the issue. 

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Re: wrong value is coming in activity type for problem ticket

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Not sure if I understood your concern perfectly, but you may check here.

db>activityactions>table=rootcause; name=Update Activities

Please review the entries from there

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Re: wrong value is coming in activity type for problem ticket

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Hi Mate,

Thannks for your reply.

I have checked that there is an extra line added at teh last in the “activityaction” for rootcause in update activities. Removing this line fixed the issue. 

View solution in original post

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Honored Contributor.
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Re: wrong value is coming in activity type for problem ticket

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Good to hear its Resolved now.

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