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Does SilkCentral Issue Manager have the ability to subscribe notifications to individual defect?

Does SilkCentral Issue Manager have the ability to subscribe notifications to individual defect?

Problem:

Does SilkCentral Issue Manager have the ability to subscribe notifications to individual defect?

Resolution:

ANSWER
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This functionality would be useful if, for example, you have issues that cannot be retested until another issue has been resolved. For this reason you may wish to subscribe to a defect, so you will receive an e-mail notification when the defect has a state change.

You can set up the rule to achieve this under

ISSUE MANAGER | CONFIGURATION | CUSTOMIZATION | E-MAIL NOTIFICATION | E-MAIL NOTIFICATION RULES SETUP

When you have setup this notification, navigate back to the defect you wish to receive the notification for. In this defect, go to the "NOTIFICATIONS" tab and select EDIT | ADD. In the "Rule" dropdown box select the rule you just entered, fill in the rest of the details required, and select "OK".

When you save this you will notice the "Apply To" column indicates the notification applies to "this defect" rather than "all defects".

Old KB# 23701

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