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I am trying to change the Borland logo to our own company logo on the Excel Report Template, after I upload my .bmp image to SilkCentral Test Manager and open the report, it crashes, why?

I am trying to change the Borland logo to our own company logo on the Excel Report Template, after I upload my .bmp image to SilkCentral Test Manager and open the report, it crashes, why?

Problem:

I am trying to change the Borland logo to our own company logo on the Excel Report Template, after I upload my .bmp image to SilkCentral Test Manager and open the report, it crashes, why?

Resolution:

The reason that the report crashes is due to the user having inserted a .BMP image into the document. When SilkCentral Test Manager tries to upload the report, SCTM will crash the Excel sheet removing the image and re-inserting the standard Borland logo.

To correct this, you will need to use a .jpg image in order for the report to work.

Working with Attachments (Extract taken from the TM User Guide (Page37))

The following attachment types are available:

  • Uploaded Files (.gif, .png, .jpg, .doc, .rtf, .txt, .zip, .xls, .csv, and more)


Old KB# 24951

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