Created On:  09 November 2011

Problem:

After uninstalling the Manual Testing Client 2008R2, in an attempt to upgrade to the Manual Testing Client 2010R2 for example, the following exception occurs:

java.io.IOException: Server returned HTTP response code: 500 for URL: :19120/webstart/mtc/plugins/com.borland.hermes_8.9.0.jar">http://:19120/webstart/mtc/plugins/com.borland.hermes_8.9.0.jar
               at sun.reflect.GeneratedConstructorAccessor2.newInstance(Unknown Source)
               at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
               at java.lang.reflect.Constructor.newInstance(Unknown Source)
               at sun.net.www.protocol.http.HttpURLConnection$6.run(Unknown Source)
               at java.security.AccessController.doPrivileged(Native Method)
               at sun.net.www.protocol.http.HttpURLConnection.getChainedException(Unknown Source)
               at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
               at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
               at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
               at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)
               at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
               at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
               at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
               at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
               at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
               at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)
               at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)
               at com.sun.javaws.Launcher.downloadResources(Unknown Source)
               at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
               at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
               at com.sun.javaws.Launcher.launch(Unknown Source)
               at com.sun.javaws.Main.launchApp(Unknown Source)
               at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
               at com.sun.javaws.Main$1.run(Unknown Source)
               at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: Server returned HTTP response code: 500 for URL:
:19120/webstart/mtc/plugins/com.borland.hermes_8.9.0.jar">http://:19120/webstart/mtc/plugins/com.borland.hermes_8.9.0.jar
               at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
               at java.net.HttpURLConnection.getResponseCode(Unknown Source)
               ... 18 more

JNLPException[category: File execution failed : Exception: null : LaunchDesc:
:19120/webstart/mtc/">http://:19120/webstart/mtc/" version="1.0">
 
   
    Eclipse
   
   
 
 
   
 
 
 
   
   
:19120/webstart/mtc/plugins/com.ibm.icu_4.2.1.v20100412.jar">http://:19120/webstart/mtc/plugins/com.ibm.icu_4.2.1.v20100412.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/javax.servlet.jsp_2.0.0.v200806031607.jar">http://:19120/webstart/mtc/plugins/javax.servlet.jsp_2.0.0.v200806031607.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/javax.servlet_2.5.0.v200910301333.jar">http://:19120/webstart/mtc/plugins/javax.servlet_2.5.0.v200910301333.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.apache.ant_1.7.1.v20100518-1145.jar">http://:19120/webstart/mtc/plugins/org.apache.ant_1.7.1.v20100518-1145.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.apache.commons.el_1.0.0.v201004212143.jar">http://:19120/webstart/mtc/plugins/org.apache.commons.el_1.0.0.v201004212143.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.apache.commons.logging_1.0.4.v201005080501.jar">http://:19120/webstart/mtc/plugins/org.apache.commons.logging_1.0.4.v201005080501.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.apache.jasper_5.5.17.v201004212143.jar">http://:19120/webstart/mtc/plugins/org.apache.jasper_5.5.17.v201004212143.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.apache.lucene.analysis_1.9.1.v20100518-1140.jar">http://:19120/webstart/mtc/plugins/org.apache.lucene.analysis_1.9.1.v20100518-1140.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.apache.lucene_1.9.1.v20100518-1140.jar">http://:19120/webstart/mtc/plugins/org.apache.lucene_1.9.1.v20100518-1140.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.ant.core_3.2.200.v20100427.jar">http://:19120/webstart/mtc/plugins/org.eclipse.ant.core_3.2.200.v20100427.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.commands.nl_de_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.commands.nl_de_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.commands.nl_ja_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.commands.nl_ja_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.commands_3.6.0.I20100512-1500.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.commands_3.6.0.I20100512-1500.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.contenttype_3.4.100.v20100505-1235.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.contenttype_3.4.100.v20100505-1235.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.databinding.beans_1.2.100.I20100601-0800.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.databinding.beans_1.2.100.I20100601-0800.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.databinding.observable_1.3.0.I20100601-0800.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.databinding.observable_1.3.0.I20100601-0800.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.databinding.property_1.3.0.I20100601-0800.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.databinding.property_1.3.0.I20100601-0800.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.databinding_1.3.100.I20100601-0800.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.databinding_1.3.100.I20100601-0800.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.expressions_3.4.200.v20100505.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.expressions_3.4.200.v20100505.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.filesystem_1.3.0.v20100526-0737.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.filesystem_1.3.0.v20100526-0737.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.jobs.nl_de_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.jobs.nl_de_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.jobs.nl_ja_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.jobs.nl_ja_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.jobs_3.5.0.v20100515.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.jobs_3.5.0.v20100515.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.net_1.2.100.I20100511-0800.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.net_1.2.100.I20100511-0800.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.resources.compatibility_3.4.0.v20080604-1400.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.resources.compatibility_3.4.0.v20080604-1400.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.resources_3.6.0.v20100526-0737.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.resources_3.6.0.v20100526-0737.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.runtime.compatibility.auth_3.2.200.v20100517.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.runtime.compatibility.auth_3.2.200.v20100517.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.runtime.compatibility.registry_3.3.0.v20100520.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.runtime.compatibility.registry_3.3.0.v20100520.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.runtime.compatibility_3.2.100.v20100505.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.runtime.compatibility_3.2.100.v20100505.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.runtime_3.6.0.v20100505.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.runtime_3.6.0.v20100505.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.core.variables_3.2.400.v20100505.jar">http://:19120/webstart/mtc/plugins/org.eclipse.core.variables_3.2.400.v20100505.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.app_1.3.0.v20100512.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.app_1.3.0.v20100512.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.common_3.6.0.v20100503.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.common_3.6.0.v20100503.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.ds_1.2.0.v20100507.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.ds_1.2.0.v20100507.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.http.jetty_2.0.0.v20100503.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.http.jetty_2.0.0.v20100503.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.http.registry_1.1.0.v20100503.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.http.registry_1.1.0.v20100503.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.http.servlet_1.1.0.v20100503.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.http.servlet_1.1.0.v20100503.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.jsp.jasper.registry_1.0.200.v20100503.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.jsp.jasper.registry_1.0.200.v20100503.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.jsp.jasper_1.0.200.v20100421.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.jsp.jasper_1.0.200.v20100421.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.launcher_1.1.0.v20100507.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.launcher_1.1.0.v20100507.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.preferences_3.3.0.v20100503.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.preferences_3.3.0.v20100503.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.registry_3.5.0.v20100503.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.registry_3.5.0.v20100503.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.simpleconfigurator_1.0.200.v20100503.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.simpleconfigurator_1.0.200.v20100503.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.equinox.util_1.0.200.v20100503.jar">http://:19120/webstart/mtc/plugins/org.eclipse.equinox.util_1.0.200.v20100503.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help.appserver_3.1.400.v20100427.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help.appserver_3.1.400.v20100427.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help.base.nl_de_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help.base.nl_de_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help.base.nl_ja_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help.base.nl_ja_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help.base_3.5.0.v201006080911.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help.base_3.5.0.v201006080911.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help.nl_de_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help.nl_de_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help.nl_ja_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help.nl_ja_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help.ui.nl_de_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help.ui.nl_de_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help.ui.nl_ja_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help.ui.nl_ja_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help.ui_3.5.0.v20100517.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help.ui_3.5.0.v20100517.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help.webapp.nl_de_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help.webapp.nl_de_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help.webapp.nl_ja_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help.webapp.nl_ja_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help.webapp_3.5.0.v20100507.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help.webapp_3.5.0.v20100507.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.help_3.5.0.v20100524.jar">http://:19120/webstart/mtc/plugins/org.eclipse.help_3.5.0.v20100524.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.jface.databinding.nl_de_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.jface.databinding.nl_de_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.jface.databinding.nl_ja_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.jface.databinding.nl_ja_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.jface.databinding_1.4.0.I20100601-0800.jar">http://:19120/webstart/mtc/plugins/org.eclipse.jface.databinding_1.4.0.I20100601-0800.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.jface.nl_de_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.jface.nl_de_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.jface.nl_ja_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.jface.nl_ja_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.jface_3.6.0.I20100601-0800.jar">http://:19120/webstart/mtc/plugins/org.eclipse.jface_3.6.0.I20100601-0800.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.osgi.services_3.2.100.v20100503.jar">http://:19120/webstart/mtc/plugins/org.eclipse.osgi.services_3.2.100.v20100503.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.osgi_3.6.0.v20100517.jar">http://:19120/webstart/mtc/plugins/org.eclipse.osgi_3.6.0.v20100517.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.rcp_3.6.0.v201006080911.jar">http://:19120/webstart/mtc/plugins/org.eclipse.rcp_3.6.0.v201006080911.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.swt.nl_de_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.swt.nl_de_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.swt.nl_ja_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.swt.nl_ja_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.swt_3.6.0.v3650b.jar">http://:19120/webstart/mtc/plugins/org.eclipse.swt_3.6.0.v3650b.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.ui.forms.nl_de_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.ui.forms.nl_de_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.ui.forms.nl_ja_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.ui.forms.nl_ja_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.ui.forms_3.5.0.v20100427.jar">http://:19120/webstart/mtc/plugins/org.eclipse.ui.forms_3.5.0.v20100427.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.ui.workbench.nl_de_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.ui.workbench.nl_de_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.ui.workbench.nl_ja_0.2.0.v20080907043401.jar">http://:19120/webstart/mtc/plugins/org.eclipse.ui.workbench.nl_ja_0.2.0.v20080907043401.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.ui.workbench_3.6.0.I20100603-1100.jar">http://:19120/webstart/mtc/plugins/org.eclipse.ui.workbench_3.6.0.I20100603-1100.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.ui_3.6.0.I20100603-1100.jar">http://:19120/webstart/mtc/plugins/org.eclipse.ui_3.6.0.I20100603-1100.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.update.configurator_3.3.100.v20100512.jar">http://:19120/webstart/mtc/plugins/org.eclipse.update.configurator_3.3.100.v20100512.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.update.core_3.2.400.v20100512.jar">http://:19120/webstart/mtc/plugins/org.eclipse.update.core_3.2.400.v20100512.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.update.scheduler_3.2.300.v20100512.jar">http://:19120/webstart/mtc/plugins/org.eclipse.update.scheduler_3.2.300.v20100512.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.update.ui_3.2.300.v20100512.jar">http://:19120/webstart/mtc/plugins/org.eclipse.update.ui_3.2.300.v20100512.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.mortbay.jetty_5.1.14.v200806031611.jar">http://:19120/webstart/mtc/plugins/org.mortbay.jetty_5.1.14.v200806031611.jar" download="eager" main="false"/>
   
:19120/webstart/mtc/plugins/org.eclipse.swt.win32.win32.x86_3.6.0.v3650b.jar">http://:19120/webstart/mtc/plugins/org.eclipse.swt.win32.win32.x86_3.6.0.v3650b.jar" download="eager" main="false"/>
 

 
]
 at com.sun.javaws.LaunchDownload.checkSignedResourcesHelper(Unknown Source)
 at com.sun.javaws.LaunchDownload.checkSignedResources(Unknown Source)
 at com.sun.javaws.Launcher.prepareLaunchFile(Unknown S...





Resolution:

The exception is a known bug in an outdated JRE on the client machine(s). There are serveral JRE versions that are known to cause problems with Webstart, e.g. JRE 1.6u7 and 1.6u14.  In an updated JRE (the current version is 1.6u29), Webstart should work again.

To resolved the issue, you must clean the browser cache and the Java Webstart cache (execute "javaws -uninstall") on all client machine(s) that you wish to install the Manual Testing Client Webstart.

Please only use JRE 1.6 (not JRE 1.7 since this is currently not tested or supported).

Perform the following steps on all client machine(s) that you wish to install the Manual Testing Client:

1) Clean the browser cache

2) Clean the Java Webstart cache using the steps below:

     a) Load the Java Control Panel, Start | Control Panel | Java
     b) On the 'General' tab, select the 'Settings' button under the 'Temporary Internet Files'
     c) Then click 'Delete Files...' on the Temporary Files Dialog
     d) Agree to delete all Applications, Applets and log/trace files

3) Execute 'javaws -uninstall' from the command prompt to uninstall the current java version on the client machine

4) Install JRE 1.6 update 29 (Java SE 6 Update 29) from here:

Note: Any of the JRE 1.6 versions should work but please do not use JRe 1.6u7 or 1.6u14