Created On:  20 February 2012

Problem:

Why after installing SilkCentral Test Manager to change the server URL (from http://oldservername:19120/silk to http://newservername:19120/silk) does the execution email notifications at first can show the ‘old’ URL.

Resolution:

This URL used for email notification is stored in the SilkCentral Test Manager database rather than the SilkCentral Test Manager GUI;  the URL is stored in the SCC_Users table.  If you run the following command on the database it will return the URL stored for each user of SCTM:

SELECT LastUsedURI FROM SCC_Users

This can be changed to reflect the ‘new’ URL in two ways:

1. Change the LastUsedURI data in the SCC_Users table for each row. This can be done manually or by running a query on the database.

2. Have each user log on to the new system – in other words log into the GUI on the new URL (http://newservername:19120/silk). This will update the database to reflect the new URL.

Note: the URL will have to be changed for each user setup on SCTM, either in the database by updating each row in the SCC_Users table or by having each user log on to the system through the new URL.

Incident #2555427