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When dialog boxes are opened the web page contents appear black, how can this be resolved?

When dialog boxes are opened the web page contents appear black, how can this be resolved?

Problem:

When dialog boxes are opened the web page contents appear black, how can this be resolved?

Resolution:

QUESTION
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When dialog boxes are opened the web page contents appear black, how can this be resolved?

ANSWER
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This can occur sometimes when running SilkCentral Test Manager in Internet Explorer 6 with Service Pack 1 on a Windows 2003 system.

This is caused by a security feature that was introduced with Internet Explorer Service Pack 1. To remedy this issue, add the Test Manager server to your list of trusted sites:

  1. Select Start/Settings/Control Panel/Internet Options. On the Internet Properties dialog box, select the Security tab.

  2. Select the Trusted sites icon. Click the Sites button.

  3. Enter the URL of your SilkCentral Test Manager host in the Add this Web site to the zone field (e.g., http://MyTestManagerHost)

  4. Click the OK button.

  5. Click OK to complete the configuration.


Old KB# 24783

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