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When importing my attachments from a 3.x version of Issue Manager why do I get the error "File pool root access error: cannot read <path to attachments root>"?

When importing my attachments from a 3.x version of Issue Manager why do I get the error "File pool root access error: cannot read <path to attachments root>"?

Problem:

When importing my attachments from a 3.x version of Issue Manager why do I get the error "File pool root access error: cannot read <path to attachments root>"?

Resolution:

ANSWER
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This will occur if the path to the 3.x file pool root folder specified in the connection dialog is incorrect, or the system cannot access the folder.

If the RadarAttachPool is on a network share then you must specify the file path exactly the same way you would when accessing it via the network. For example, if your RadarAttachPool is installed on Machine_A and you are installing SCIM on Machine_B then you need to share this folder e.g.

Share the complete pool folder:

\\Machine_A\folder1\RadarAttachPool


and specify the path in the connection dialog as:

\\Machine_A\folder1


where RadarAttachPool is the folder from the Radar3.x installation directory.


If the pool is located at c:\temp\RadarAttachPool you have to specify c:\temp in the import connection dialog.

A good way to check that you can access the folder from Machine B is to open the Windows "Run" dialog on Machine_B and type:

\\Machine_A\folder1\RadarAttachPool


As the FrontendServer runs under the local system account and not as the logged in user, it is recommended putting the RadarAttachPool in a folder e.g.: c:\oldpool and not into a folder of a certain windows user as the FrontendServer can be denied access.

Old KB# 23736

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