Having problems with your account or logging in?
A lot of changes are happening in the community right now. Some may affect you. READ MORE HERE

When trying to import 3.x data into my SCIM 2006R2 project, how do I resolve the error "An unknown error occurred..."?

When trying to import 3.x data into my SCIM 2006R2 project, how do I resolve the error "An unknown error occurred..."?

Problem:

When trying to import 3.x data into my SCIM 2006R2 project, how do I resolve the error "An unknown error occurred..."?

Resolution:

ANSWER
----------------------------------
If you see this error when trying to import SilkCentral Issue Manager 3.x data into a SilkCentral Issue Manager 2006R2 project then you should review the FrontEnd Server log:

ADMINISTRATION | REPORTS | FRONT-END SERVER LOG | FrontendServer.log


If the following message appears in this log you should apply hotfix "SCTM85_Hotfix_06" and try the import again:

"continue import java.sql.SQLException: rollback() should not be called while in auto-commit mode."


This Hotfix enables Issue Manager 3.x database imports even if Users, Groups, Products etc. already exist in the target database.

If you require this Hotfix please contact technical support.

Old KB# 23650

DISCLAIMER:

Some content on Community Tips & Information pages is not officially supported by Micro Focus. Please refer to our Terms of Use for more detail.
Top Contributors
Version history
Revision #:
1 of 1
Last update:
‎2013-02-15 19:37
Updated by:
 
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.